Frequently Asked Questions

At Valdas Balance Health, we understand that choosing a healthcare provider is an important decision. Below are answers to some of the most common questions about our preventive care, mental health services, telehealth appointments, and patient process.

Getting Started

Valdas Balance Health is a healthcare practice that combines preventive family care and mental health wellness services to support patients’ overall well-being.

We take a whole-person approach to healthcare by focusing on both physical and emotional wellness through compassionate, personalized care.

Yes. We welcome new patients seeking preventive healthcare, wellness support, and mental health services.

Yes. Depending on your needs, appointments may be available either in person or through secure telehealth visits.

Our care approach is patient-centered, compassionate, and personalized to each individual’s unique health and wellness goals.

Services & Care

We provide preventive care, wellness visits, mental health evaluations, medication management, telehealth services, and ongoing wellness support.

We support patients experiencing anxiety, depression, stress, trauma, mood disorders, burnout, and emotional wellness challenges.

Yes. We offer psychiatric medication evaluations, prescriptions when appropriate, and ongoing medication management support.

Yes. Our preventive care services focus on wellness, health screenings, chronic condition management, and helping patients maintain long-term health.

Yes. Many mental health appointments can be completed securely through telehealth for added convenience and accessibility.

Yes. We help patients build healthier habits and support long-term wellness through personalized guidance and education.

Appointments & Scheduling

You can request an appointment through our website, by phone, or by email.

Your first appointment includes a discussion about your health history, concerns, wellness goals, and personalized care needs.

Appointment lengths vary depending on the type of service and individual patient needs.

Yes. Patients may request telehealth appointments through our website or by contacting our office directly.

Privacy & Security

Yes. Patient privacy and confidentiality are extremely important to us. We follow HIPAA guidelines to protect your information.

Yes. All telehealth visits are conducted through secure, HIPAA-compliant platforms designed to protect patient privacy.

Yes. Your medical records and health information are handled securely and confidentially.

Absolutely. We provide a supportive, respectful, and judgment-free environment where patients can feel comfortable discussing their concerns openly.

Refund Policy

For all medications that leave the pharmacy, we are unable to accept returns or offer refunds due to government regulations.

We cannot do refunds for any cancellation requests received after the pharmacy has processed your order.

Still Have Questions?

Our care team is here to help you every step of the way.
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